Leading a Customer-Centric Culture with Jeff Toister

Leading a Customer-Centric Culture with Jeff Toister
English | .MP4 | Level: Intermediate | Duration: 12m 42s | Released date: Oct 22, 2013 | 176 MB
Genre : elearning


What do great companies have in common Great customer service. In this short course, discover how to chart your team on a course to a customer-centric culture. Jeff Toister discusses how to set a direction, create mile markers, and course correct when things get off track.

Leading a Customer-Centric Culture
Cultivating a customer-focused culture
Providing clear direction
Using mile markers
Needing course corrections
Conclusion
Screenshots





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